COVID-19 Summary

May 17, 2020

EFFECTIVE MAY 17, 2020
UNTIL FURTHER NOTICE

AUSTIN, Texas - Due to the COVID-19 situation, Central Texas Gun Works has made the following temporary modifications to normal business operations. We apologize in advance for the inconveniences and thank you for your patience and cooperation.

Table of Contents

MODIFIED STORE HOURS
POSTPONED CLASSES
FIREARMS AND ACCESSORIES
LIMIT NUMBER OF PEOPLE INSIDE
CUSTOMER SERVICE BY TELEPHONE
CUSTOMER SERVICE BY EMAIL
ADDITIONAL RESOURCES

MODIFIED STORE HOURS

In order to enable our employees more time to process the increased number of customer orders, we are modifying the in-store customer service hours.

Until further notice, we will be open to customers Monday through Saturday from 10 AM until 2 PM and Sundays from 10 AM until 1 PM. Please note that we will be closed on May 24, May 25, July 3, July 4, and July 5, 2020.

Open for Essential Business
  • Firearm Sales
  • Ammunition Sales
  • Safety Product Sales
  • Shipping Firearms including FFL Transfers
  • Receiving Firearms including FFL Transfers
Temporarily Postponing
  • Private Classes

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POSTPONED CLASSES

In accordance with City of Austin and Travis County orders on March 24, 2020 and April 13, 2020, classes previously scheduled between March 24, 2020 and May 1, 2020 are POSTPONED until after the Stay At Home period ends.

On March 24, 2020, we POSTPONED classes scheduled on:
Wednesday, March 25, 2020 (LTC),
Friday, March 27, 2020 (Level 3 Renewal),
Saturday, March 28, 2020 (LTC),
Sunday, March 29, 2020 (LTC),
Wednesday, April 1, 2020 (LTC),
Saturday, April 4, 2020 (LTC),
Sunday, April 5, 2020 (Firearm Safety and Beginner Pistol),
Tuesday, April 7, 2020 (LTC),
Thursday, April 9, 2020 (LTC), and
Saturday, April 11, 2020 (LTC).

On April 13, 2020, we POSTPONED classes scheduled on:
Thursday, April 16, 2020 (LTC),
Saturday, April 18, 2020 (LTC)
Sunday, April 19, 2020 (Beginner Pistol),
Monday, April 20, 2020 (LTC),
Thursday, April 23, 2020 (LTC),
Saturday, April 25, 2020 (LTC),
Sunday, April 26, 2020 (Beginner Pistol), and
Thursday, April 30, 2020 (LTC).

Our staff is attempting to contact scheduled participants. Even if we are unable to contact you, please do not come to the classes listed above. We will make arrangements to reschedule participants after the Stay At Home period ends.

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FIREARMS AND ACCESSORIES
FFL Transfer Pickups

In order to process your firearm transfer for pickup, please allow us one (1) business day after you receive a delivery notification. We will call you when your firearm is ready for pickup. If we will be receiving your firearm transfer in the store, please continue to notify us through the FFL Transfer form. We use your information in order to contact you if we have questions and to notify you when your transfer is ready for pick up. We use the sender's information in order to provide them our license information.

Custom and Online Orders

The firearm and accessory supply chain is severely impacted by the COVID-19 situation. Please allow up to seven (7) weeks from the order date for custom and online order availability. We will call you when your order is ready for pickup.

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LIMIT NUMBER OF PEOPLE INSIDE

We will limit the number of people in each room of the store. While assisting other customers, we may ask some customers to temporarily wait in a different area of the store or outside, if necessary.

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CUSTOMER SERVICE BY TELEPHONE

Until further notice, we will be available to customers by telephone Monday through Saturday from 10 AM until 2 PM and Sundays from 10 AM until 1 PM. Please note that we will not be available to customers by telephone on May 24, May 25, July 3, July 4, and July 5, 2020.

We have seen an unprecedented number of telephone calls and apologize for the wait times.

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CUSTOMER SERVICE BY EMAIL

Until further notice, customer service by email will be limited. We have temporarily closed all contact forms on this website other than the FFL Transfer form. If we will be receiving your firearm transfer in the store, please continue to notify us through the FFL Transfer form.

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ADDITIONAL RESOURCES

Select COVID-19 websites around the world

City of Austin, Texas
https://www.austintexas.gov/covid19

Travis County, Texas
https://traviscountytx.gov/news/2020/1945-novel-coronavirus-covid-19-information

Texas Department of State Health Services (DSHS)
https://dshs.texas.gov/coronavirus/

Office of the Texas Governor
https://gov.texas.gov/coronavirus

U.S. Centers for Disease Control and Prevention (CDC)
https://www.cdc.gov/coronavirus/2019-ncov/index.html

President of the United States of America
https://www.whitehouse.gov/news/?issue_filter=healthcare

United States of America
https://www.usa.gov/coronavirus

World Health Organization (WHO)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

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